Annual Conference reports and presentations

• A Changing Environment (available shortly)
  David Baxter (The Urban Features Institute)

• Designing New Models for the Future
  Panel discussion:
  John Christison (Seattle): Trends that are Impacting Business in North America
  Didier Scaillet (MPI): Trends in the Meetings Industry
  Rod Pilbeam (VMA): Designing New Models

• Planning for the Coming HR Crisis
  Marcia Lyons (Calgary)

• New Business Opportunities for Congress Centres
  Michael Closier (Glasgow)

• Managing and Evaluating Performance
  Edgar Gnanou (Paris, Palais des Congrès)

• Evaluating and Responding to New Market Dynamics
  John S. Parke (Leadership Synergies)

• Reaching our Markets: New Tactics for Assessing the Client
  Edgar Hirt (Munich) Seven Centers
  Laurent Chiron (Paris Expo) Reaching our Markets
  José Miguel Ayerza (San Sebastian) New Tactics for Assessing the Client

• Launching a New Product
  Paul D’Arcy (Perth)

• E-Marketing
  David Cotton

• Helping Shape the Delegate Experience
  Jean-Paul de Lavison (JPdL)

• Managing Community Expectations and Interactions
  Panel discussion:
  Tim Husbands (Belfast) Stakeholder Management
  Fred Sainz (San Diego) Managing Community Expectations and Interactions
  Clare Amsel (Athens) Managing Community Expectations and Interactions