Annual Conference reports and presentations

• New directions for the airline industry
  Peter Trautmann (Munich International Airport)
  Robert Kuijpers (former Executive Chairman of SN Brussels Airlines)

• Innovations in Governance, Customer Service and Revenue Expectations
  Carol Wallace (San Diego Convention Centre Corporation)

• From public to private sector management models
  Gert Gundersen (Grieghallen, Bergen)

• Preparing for a potential global pandemic
  Warren Buckley (Suntec Singapore)

• How core PCO's are altering industry dynamics
  Roger Tondeur (MCI)

• Private facility management: threat or opportunity?
  Marcia Lyons (Calgary TELUS Convention Centre)

• Industry professional development: the Wolfsberg experience
  Jorge Castex (ICS)

• Self-sustaining convention operations in Japan
  Jun-ichi Nakamura (Kyoto International Conference Hall)

• Innovation in product development
  Leonhard Loew (AKM Congress Service Basel)

• Corporate expectations of congress centres
  Dennis Wheatley (IPCAA)

• Interacting with the PCO for mutual advantage
  Philippe Fournier (IAPCO)

• Are congress centres and associations still made for each other?
  Isabel Bardinet (European Society of Cardiology)

• The role of marketing alliances
  Geoff Donaghy (Cairns Convention Centre)