The AIPC Apex Award is made bi-annually on the basis of a comprehensive performance and customer satisfaction analysis. The 2010 edition of the AIPC Apex Award was carried out by a highly qualified academic team from the University of Brussels, led by Professor Bertrand Mareschal, PhD, Faculty of Science, Politics and Economics. The independent "blind" evaluation process ensures an objective analysis of the data which addresses a series of factors including congress facilities, project management, catering and technical capabilities. The survey process now has a "paperless" component, with clients able to respond via e-mail to facilitate a higher level of response.
Because the AIPC Apex Award winner is decided through surveys of international meeting professionals, who are in a position to compare the performance of facilities from many different parts of the world, the Centre winning the Award represents a true international standard of excellence.
The 2010 AIPC Apex Award winner :
the Valencia Conference Centre
The Apex Award is a central part of AIPC’s mission to encourage and recognize excellence in congress centre management and operation. At the same time, it emphasizes the importance of our customer’s opinions, since the evaluation is based entirely on client ratings of each participating facility. The Apex Award winner thus has not only the recognition of their peers but the satisfaction of knowing that they have earned the respect of their own customers. It is also a valuable learning exercise for AIPC members, since every entrant receives a copy of their evaluation form which they can use to identify any areas of weakness and improve their overall performance.
Previous Apex Award winners:
2008 Vancouver Convention Centre in Canada
2006 Centre des Congrès de Québec in Canada
2005 Congress Centre-Sofia, National Palace of Culture in Bulgaria
2004 Cairns Convention Centre in Australia
2003 Bilbao Conference Centre and Concert Hall. Euskalduna in Spain
2002 Vancouver Convention Centre in Canada
2001 Congress und Messe Innsbruck in Austria
2000 Melbourne Convention and Exhibition Centre in Australia